Exchange, Refund and Return policy
Effective Date: 06/27/2023
Return Eligibility
- Unused and Unworn Products: To be eligible for a return, the product must be unused, unworn, and in the same condition as when you received it. It should also be returned in its original packaging.
- Timeframe: You have 15 days from the date of receiving the product to initiate a return request.
Return Process
- Contact Customer Support: To initiate a return, please contact our customer support team via email at [email protected]. Provide your order details, including the order number and reason for the return. Our team will guide you through the process and provide you with further instructions.
- Return Shipping: The customer is responsible for the return shipping costs, including any applicable customs or import fees.
Refund Processing
- Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. If the product is approved, we will process the refund.
- Refund Method: The refund will be processed to your original method of payment, unless otherwise specified.
- Refund Timeframe: Please allow 7-14 days for the refund to be processed and reflect in your account. The exact timing may vary depending on your bank or payment provider.
Non-Refundable Items
- Customized or Personalized Products: As our customized or personalized items are made specifically according to your preferences, they are non-refundable unless they arrive damaged or defective.
- Sale or Clearance Items: Items purchased during sale or clearance events are generally non-refundable. However, if such items are received in a damaged or defective condition, we will process a refund or replacement.
Additional Information
- Exchange Option: If you wish to exchange the returned product for a different size or color, please contact our customer support team to check availability and arrange the exchange.
- Shipping Costs: Please note that the shipping costs for the initial order, as well as the return shipping costs, are non-refundable. The customer is responsible for the return shipping fees.
- AJRAK reserves the right to refuse any return request that does not meet the specified eligibility criteria or shows signs of misuse or intentional damage.
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at [email protected].
Partner Products
At Ajrak.pk, we want you to be completely satisfied with your purchase. However, please note that the exchange and return policy is determined by the individual vendors who sell their products on our platform.
Each vendor will have their own exchange and return policy, which will be clearly stated on their product page. Before making a purchase, please read the vendor’s exchange and return policy carefully.
In case of any issue, please reach out to the vendor directly to discuss the possibility of an exchange or return. If the vendor is unresponsive or if you are not satisfied with the resolution, you can file a dispute with us by contacting our customer support team. We will mediate the dispute and work with you and the vendor to find a satisfactory resolution.
Please note that the following conditions must be met for an exchange or return:
- The item must be unused and in its original condition
- The item must be returned within the specified timeframe as per the vendor’s policy
- The item must be returned with all original packaging and tags intact
- The shipping and handling costs for the exchange or return will be the responsibility of the buyer unless the issue is due to a defect or error on the vendor’s part
We encourage our vendors to provide a fair exchange and return policy, but please note that Ajrak.pk is not responsible for any exchange or return transactions between the buyer and the vendor. We will do our best to ensure that the process is smooth and fair for both parties.
If you have any questions or concerns about the exchange and return policy, please do not hesitate to contact our customer support team. We are here to help you with any queries you may have.
