Frequently Asked Questions

Product Information

• What is Ajrak, and what is its cultural significance in Pakistan?

  Ajrak is a traditional block-printed shawl or scarf that has been worn in Pakistan for centuries. It is a symbol of Sindhi culture and is worn on special occasions such as weddings, festivals, and religious ceremonies.

• What types of Ajrak are available, and what patterns and colors can I choose from?

  We offer a complete variety of Ajrak products, including all Original Ajrak design variety.

• What sizes are available for Ajrak, and how do I know which size to order?

  To determine which size is right for you, please refer to our sizing guide on the product page.

• How can I customize my Ajrak, and what options are available?

  We offer custom design services for Ajrak products. Please contact our customer service team to discuss your design preferences and to receive a quote.

Cultural Heritage:

• What is the history of Ajrak, and how has it evolved over time?

  Ajrak has a rich history that dates back over 4000 years. It is believed to have originated in the Indus Valley Civilization, which included parts of present-day Pakistan and Sindh. Over time, Ajrak has become an important symbol of Sindhi culture and is known for its intricate designs and vibrant colors.

• How is Ajrak used in Pakistani culture, and what occasions or events is it typically worn for?

  Ajrak is an integral part of Pakistani culture, especially in the province of Sindh. It is typically worn on special occasions such as weddings, religious festivals, and cultural events. Ajrak is also used as a symbol of hospitality and is often given as a gift to guests.

• Can I learn more about the artisans and craftspeople who create Ajrak, and how they preserve and promote this traditional art form?

  Yes, at Ajrak.PK we are committed to supporting and promoting the traditional artisans and craftspeople who create Ajrak. We work directly with these artisans to ensure that their skills and knowledge are passed down to future generations. We also provide training and resources to help these artisans improve their craft and reach new markets.

• How can I support the preservation and promotion of Ajrak and other Pakistani cultural heritage?

  By purchasing Ajrak products from Ajrak.PK, you are directly supporting the preservation and promotion of this traditional art form. You can also help by spreading awareness about Ajrak and its cultural significance, and by supporting organizations that work to preserve and promote Pakistani cultural heritage.

Orders & Shipping

• Do you ship internationally?

  Yes, we offer international shipping to most countries. Shipping rates vary depending on the destination and shipping method. You can calculate the shipping cost for your order at checkout.

• Can I track my order, and how do I know when it will arrive?

  You may find your tracking in the order confirmation email, if you have registered an account on our site, visit the track my order page in “My Account” section

• How can I cancel or change my order?

  If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be cancelled. We offer a hassle-free return policy for Ajrak products that are damaged or defective. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to arrange for a return or exchange.

• How do I place an order for Ajrak, and what payment options are available?

  To place an order for Ajrak, simply visit our website at Ajrak.PK and select the products you wish to purchase. You can then proceed to the checkout page, where you can enter your shipping and payment information. We accept a variety of payment options, including credit and debit cards, PayPal, and bank transfers.

• What is your shipping policy, and how long does it take for Ajrak to be delivered?

  At Ajrak.PK, we offer flat-rate shipping on all orders within Pakistan. International shipping rates vary depending on the destination. Delivery times for Ajrak vary depending on your location and shipping method. We typically ship orders within 2-3 business days, and delivery times range from 3-7 business days for domestic orders and 7-14 business days for international orders.

Popular Questions

• Which payment methods are available?

  You may pay via Credit Card, Bank Transfer, EasyPaisa or JazzCash.

• DO I GET A DISCOUNT ON BULK ORDER?

  Yes we have special bulk discount, you may visit Contact page to send us an inquiry

• CAN WE ORDER CUSTOM DESIGN?

  To discuss the possiblities, contact us

Exchanges & Returns

• How can I exchange or return a product?

  Visit our returns and exchangw policy

Customer Service

• Where do the materials come from?

  The materials used in Ajrak dying and processing are all naturally organic

• How do I take care of my Ajrak?

  Refer to the care instructions on the product page

Customer Service

• How can I contact customer service, and what are the hours of operation?

  You can contact our customer service team by email, phone, or live chat. Our hours of operation are Monday to Friday, from 9:00 am to 5:00 pm PST

• How can I get assistance with my order, or if I have questions or concerns?

  Our customer service team is available to assist you with any questions or concerns you may have about your order. Please contact us by email, phone, or live chat, and we will be happy to help you.

• Can I leave feedback or reviews of my Ajrak purchase, and where can I do so?

  Yes, we welcome feedback and reviews of our products. You can leave a review on the product page on our website or on our social media channels.

• Is there a loyalty or rewards program, and how can I participate?

  Yes, we offer a loyalty program for our customers. To participate, simply create an account on our website and start earning rewards points for your purchases.

• an I request a custom design or bulk order, and who do I contact for more information?

  Yes, we offer custom designs and bulk orders. Please contact our customer service team for more information and to place an order.

Seller Policy

• How can I become a seller on Ajrak.PK?

  To become a seller on Ajrak.PK, please contact our customer service team for more information. We are always looking for new and talented artisans and craftspeople to join our platform and help promote traditional Pakistani art forms.

• What types of products can I sell on Ajrak.PK?

  We are primarily focused on promoting traditional Pakistani art forms such as Ajrak, but we also welcome other products that are in line with our values and mission. Please contact our customer service team for more information about what types of products are allowed on our platform.

• What are the seller fees and commissions for selling on Ajrak.PK?

  We charge a nominal fee for sellers to use our platform and take a small commission on each sale. Please contact our customer service team for more information about our seller fees and commissions.

• How do I manage my inventory and fulfill orders on Ajrak.PK?

  Our platform makes it easy for sellers to manage their inventory and fulfill orders. Once you have set up your account, you can upload your products, set prices, and manage your inventory all from one place. When an order is placed, we will notify you and provide shipping information to fulfill the order.

• What are the seller policies for returns, refunds, and cancellations?

  As a seller on Ajrak.PK, you are responsible for managing your own return, refund, and cancellation policies. However, we do have certain standards and guidelines in place to ensure that our customers have a positive experience on our platform. Please contact our customer service team for more information about our seller policies.

Other

• How do I get a copy of my invoice?

  You may find a copy of your invoice via Email.